1. Introduction
At AIOlineEconomic, we strive to provide high-quality educational content and services. However, we understand that there may be instances where a refund is necessary. This policy outlines the conditions under which refunds are granted and the procedures for requesting a refund. By purchasing our courses or services, you agree to the terms outlined below.
2. Eligibility for Refund
We offer refunds under the following conditions:
Refund requests must be made within 7 days of purchase.
The course must not have been completed or substantially consumed (more than 20% of the course content accessed).
The request must be based on a valid reason, such as dissatisfaction with the course content or technical issues that prevent access.
Refunds are not available for discounted or promotional courses unless required by law.
Discount coupons, promotional credits, and other special offers are non-refundable.
3. Non-Refundable Items
The following purchases are non-refundable:
Digital products that have been downloaded or accessed.
One-on-one coaching sessions or personalized training services.
Subscription-based services after the renewal period has begun.
Refund requests made outside the 7-day window.
4. How to Request a Refund
To request a refund, follow these steps:
Contact our support team at info@aionlineeconomic.com with the subject line "Refund Request - Order "[Your Order Number]".
Include the following details:
Your full name and email address associated with the purchase.
Order number and date of purchase.
Reason for the refund request, with relevant details (e.g., technical issues, dissatisfaction with content).
If applicable, attach screenshots or other supporting evidence.
Our team will review your request and respond within 5 business days.
5. Refund Processing
If approved, refunds will be processed to the original payment method within 10 business days.
Refund processing times may vary depending on your bank or payment provider.
If your refund request is denied, you may appeal by providing additional supporting information.
6. Exceptions to Refund Policy
We may grant exceptions under the following circumstances:
If a technical issue on our platform prevents access to the course and cannot be resolved.
If a user accidentally purchased the wrong course and requests a refund within 24 hours of purchase.
In cases where a duplicate payment was made for the same course.
7. Chargeback and Dispute Policy
If a chargeback is initiated through a payment provider without first contacting our support team, your account may be temporarily suspended while we investigate the claim.
Fraudulent chargebacks or multiple disputes may result in permanent account restrictions.
If you believe a chargeback was filed in error, please contact us immediately to resolve the issue.
8. Modifications to This Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on our website with the revised effective date.
9. Contact Information
For any refund-related inquiries, reach out to us at:
Address: 429 Euclid Ave, Toronto, ON M6G 2T1, Canada
Phone: +1 437 880 8467
Email: info@aionlineeconomic.com
